At VersaMart, your satisfaction is our top priority. We want you to feel confident shopping with us, and that’s why we have a clear and fair Refund & Return Policy.

1. Returns
We accept returns within 7 days of delivery.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.
Items such as worn shoes, clearance sales, and final sale products are not eligible for return.

2. Exchanges
If you received the wrong size or product, we’ll gladly exchange it for you at no extra cost.
Exchange requests must be made within 7 days of receiving your order.

3. Refunds
Once your return is received and inspected, we’ll notify you of the status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note: shipping fees are non-refundable.

4. Non-Returnable Items
For health and safety reasons, the following items cannot be returned:

* Used shoes
* Gift cards or promotional items
* Discounted or clearance products

5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at 09040936866 or support@versamart.com.ng with photo evidence, and we’ll arrange a replacement or full refund.

6. How to Initiate a Return
To start a return, simply reach out to us via:
Email: support@versamart.com.ng
Phone: 09040936866

We’ll guide you through the simple process.